Grievance Procedure

We are committed to providing the highest quality educational service and support for our learners and their families.  If you ever feel dissatisfied with our service, we welcome your feedback and will seek to resolve any issues as quickly as possible.

In most case, we hope to resolve any complaints at school level with the most appropriate member of staff, for example, the Head Teacher or a Depute Head Teacher.  Your complaint will be dealt with as quickly as possible and certainly within 10 days (unless more time is needed to investigate further).

However, if your complaint is not resolved at school level, you can make a complaint to the Education, Communities & Economy Directorate by filling in the feedback form or contacting the department in person, by email, telephoning or writing.

Our full Complaints Policy can be found here:


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